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Terms of Use

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

This website is operated by AGA Assistance Australia Pty Ltd ABN 52 097 227 177 trading as Allianz Global Assistance (“Allianz Global Assistance”). Reference to ‘we’, ‘us’ and ‘our’ is to Allianz Global Assistance. Please read this legal notice carefully before using this website.

Your access to and use of this website constitutes your agreement to these website Terms of Use (“Terms of Use”). If you do not agree with any part of these Terms of Use, you must not use this site. These Terms of Use apply to the use of this website. Certain products and services have their own specific governing terms and conditions which shall apply in addition to these Terms of Use. In the event of any inconsistency between the terms and conditions for a specific product or service and these Terms of Use, the terms and conditions for the specific product or service shall, to the extent of the inconsistency, prevail in relation to that specific product or service. We reserve the right to modify, delete, or update these Terms of Use at any time.

1. Copyright and trademarks

This website and each of its modules, together with the arrangement and compilation of the content found on this website, is the copyrighted property of Allianz Global Assistance and/or its various third party providers and distributors and which is licensed to Allianz Global Assistance. Much of the content found on this website is owned by third party providers and distributors though certain data is the copyrighted work of Allianz Global Assistance and other information providers. Other than as permitted by applicable copyright legislation, you are prohibited from copying, modifying, displaying, distributing, transmitting, storing, printing, redelivering through the use of “framing” technology, publishing, selling, licensing, creating derivative words or using any content, trademark or logo for any purpose without the prior written approval of Allianz Global Assistance.

In addition, the trademarks, logos and service marks displayed on this website (collectively, the "Trademarks") are registered and common law trademarks of Allianz Global Assistance, its affiliates, and various third parties. The Allianz trademark, service mark and logo are the registered marks of the Allianz group. The Worldcare, OSHC Worldcare and Educover trademark, service marks, business names and logos are the property of Allianz Global Assistance. All rights are reserved. Unless specifically permitted by express words on these Terms of Use, nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of the content on the website or trademarks without the prior written permission of Allianz Global Assistance, or such other party that may own the content on this website or trademarks.

You agree that you shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other loss, damage, or harm resulting from your use of this website or from your breach of any of these Terms of Use.

2. Use of content and website

Unless a specific product or service is offered for sale via a purchase path on this website, this website is available for information purposes only. Accordingly, the posting of content and access to the website do not represent, either explicitly or implicitly, any provision or offer of services or products by Allianz Global Assistance. Note, however, that this website does contain links to other websites which have their own terms of use and which may allow the purchase of products or services. The content on this website may be updated and amended from time to time. Allianz Global Assistance grants you a limited, non-exclusive, non-transferable right to use this website in accordance with these Terms of Use. Any information contained in this website is general in nature and does not take into account your individual needs, personal circumstances, or financial objectives.

You agree that you shall not:

  • employ misleading email addresses or falsify information in the header, footer, return path, or any part of any communication, including emails, transmitted through this website;
  • except as permitted under applicable law, copy, reproduce, republish, upload, post, transmit distribute or otherwise communicate to the public any of the content provided in this website, including the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software, without the prior written permission of Allianz Global Assistance and/or its third party providers and distributors, except that you may download, display and print the materials presented on this website for your personal, non-commercial use only;
  • use any "robot," "spider", "crawler" or other automated device, or a program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this website, in any case without the prior written permission of Allianz Global Assistance;
  • except as permitted under applicable law, alter, modify, translate, decompile, adapt, disassemble, reverse engineer or create derivative works from any content or component from this website;
  • transmit or otherwise transfer any web pages, data or content found on this website to any other computer, server, website, or other medium for mass distribution or for use in any commercial enterprise. The use of such materials on any other website or in any environment of networked computers is prohibited;
  • use any device, software or routine to interfere or attempt to interfere with the proper working of this website;
  • take any action that imposes a burden or load on infrastructure that Allianz Global Assistance deems in its sole discretion to be unreasonable or disproportionate to the benefits Allianz Global Assistance obtains from your use of this website;
  • make any unauthorised use of this website and/or the materials contained on this website to violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained in the materials, and you must not alter, obscure or obliterate any of such notices;
  • post or transmit any unlawful, threatening, libellous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law or applicable regulation or code of conduct; and
  • post or transmit any information which (i) infringes the rights of others or violates their privacy or publicity rights, (ii) is protected by copyright, trademark or other proprietary right, unless with the express written permission of the owner of such right, (iii) contains a virus, bug, worm , time bomb, trojan horse, trap door or other harmful item, (iv) is used to unlawfully collude against another person in restraint of trade or competition, or (v) creates any liability on Allianz Global Assistance or causes Allianz Global Assistance to lose (in whole or in part) the services of our internet service providers or other suppliers.

3. Registration

Use of this website may require you to register and provide personal information or other data (“Registration Data”). In consideration of Allianz Global Assistance permitting you to use this website, in registering and providing such data, you represent and warrant that: (a) the information about yourself is true, accurate, current, and complete (apart from optional items) as required by various registration forms on this website and (b) you will maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if Allianz Global Assistance has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Allianz Global Assistance has the right to suspend or terminate your account and refuse any and all current or future access to and use of this website.

Upon registering, you may receive a password and user ID. You are responsible for maintaining the confidentiality of the password and user ID provided to you and are fully responsible for all activities that occur under your password or user ID. You may only maintain one user ID and password at any one time and may not use multiple user IDs or passwords. You are required to use your password for your own use only. You may not permit others to use your user ID or password. You agree to (a) immediately notify Allianz Global Assistance of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. Allianz Global Assistance cannot and will not be liable for any loss or damage arising from your failure to comply with this requirement.

4. Privacy

You have read and agree to the Allianz Global Assistance’s Privacy Policy (available at https://allianzassistancepage.com via the Privacy and Security link at the bottom of that home page), the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You consent to the collection, use, and disclosure of your Registration Data and other personally identifiable user information by Allianz Global Assistance and/or its third party providers, agents, and distributors in accordance with the terms of and for the purposes set forth in Allianz Global Assistance’s Privacy Policy. You acknowledge and agree that the technical processing of this website and the transmission of transaction messages relating to the products and services on this website may involve (a) transmissions of your Registration Data and other data collected and maintained by Allianz Global Assistance with regard to you, over various networks and to various countries; and (b) changes to conform and adapt your Registration Data and other data collected and maintained by Allianz Global Assistance with regard to you to technical requirements of connecting networks or devices. By your use of this website, you consent to the transmissions and changes described in (a) and (b) above. Allianz Global Assistance will not be held responsible for events arising from third parties gaining unauthorised access to such data.

5. Review Of Transmissions

Allianz Global Assistance is not obliged to but may, from time to time monitor and review any information transmitted or received through this website and reserves the right to censor, edit, remove or prohibit the transmission or receipt of any information that Allianz Global Assistance deems inappropriate or in violation of the Terms of Use. During monitoring, the information may be examined, recorded or copied, and your use of this website constitutes your consent to such monitoring, copying and review. You agree that if you submit suggestions, ideas, comments or questions or post any other information on this website, you grant Allianz Global Assistance and its affiliates a worldwide, non-exclusive, royalty-free, perpetual and irrevocable right (including the right to sub-license) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, display and otherwise communicate to the public such content in any form, media or technology. You also waive all moral rights in relation to any such use of this content whether or not that use is presently contemplated. Allianz Global Assistance takes no responsibility and assumes no liability for any content posted or submitted by you.

6. Website tracking

We may collect information about your visit to our website to assist us to measure and improve our website. Examples of information that we collect include: day and time of your visit, whether you have visited our website previously, whether you used a search engine to find us and some geographical information about what country and State you are in.

We use analytical web tools such as Google Analytics to collect visitor information so that we can better understand how to improve our products and services for you. Once of the primary methods used by this tool is the placement of cookies. Cookies are small information files that an end user’s web browser places on their computer when a website is visited. For information on disabling these cookies, please go to the privacy settings section within your browser. In addition to the session cookie, Google Analytics uses other data collection methods such as appending query strings to an image request. We store the data generated by Google Analytics securely and do not share it with third parties.

We also use other external companies for the following purposes:

  • for web hosting services for this website; and/or
  • to gather non-personal information (using cookies) in order to evaluate the website’s effectiveness, for example online marketing activities.

7. Age & Responsibility

You represent that you are of sufficient legal age to use this website and to create binding legal obligations for any liability you may incur as a result of the use of this website. You understand that you are financially responsible for all uses of this website by you and those using your login information.

8. Online Purchases

Where products or services are offered for sale, a contract for the sale and purchase of those products and services may be made online at this website by your acceptance of those products and services (the " Contract ") whether by third party providers and/or distributors and/or where stated, Allianz Global Assistance, and you hereby agree to waive any rights to challenge the validity or enforceability of Contracts entered into on this website on the grounds that it was made in electronic form instead of by paper and/or signed or sealed. You have statutory rights, guarantees, and remedies available to you under the Competition and Consumer Act 2001 (Cth) (the “ACL”) whenever you purchase goods or services on this website. Those rights, guarantees, and remedies cannot be excluded or modified by these website Terms of Use. Subject to the ACL, please note that by indicating your acceptance to purchase any product or service offered on the website, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. You may not purchase goods or services that you are prohibited from purchasing or possessing by any applicable local laws. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilise and/or possess such goods or services.

Subject to your statutory rights, guarantees, and remedies set out in the ACL and any other rights you may have at law, Allianz Global Assistance is not liable for any claims against non-fulfilment or unsatisfactory fulfilment of products and services purchased on your behalf by Allianz Global Assistance from these third party providers and distributors, such as, but not limited to, airlines, hotels, tour operators, car hire companies, insurance companies, and other entities.

Allianz Global Assistance reserves the right to decline any purchase of goods or services for any reason. In such an event, Allianz Global Assistance shall, apart from any other remedies available to you under the ACL, refund to you all unutilised monies collected from you for that purchase.

You shall only use this website to make legitimate purchases and shall not use this website for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.

9. Cancellation and changes to Purchase

Please note that the terms and conditions for cancellation and changes to purchases will vary for each product and service. Please therefore refer to the terms and conditions for the specific product or service. If there are no terms and conditions for the specific product or service, you may cancel or change your purchase by calling our customer service centre or visiting any one of our fulfilment centres during office hours. For certain services, you may also cancel your purchase online at the website. Cancellation, at your request, may not be allowed or may require a minimum processing time of varying periods, subject to the specific terms and conditions applicable to the type of product or service purchased. Subject to your rights under the ACL, cancellation may incur a reasonable cancellation fee which you agree to bear in full. Changes at your request may be subject to administrative fees which you agree to bear in full.

10. Disclaimer

To the fullest extent permitted by law and subject to the statutory consumer guarantees and remedies available to you under the ACL or any other statute which cannot be excluded, restricted, or modified, Allianz Global Assistance make no additional warranty or representation of any kind regarding this website, products or services on this website and/or any materials provided on this website, all of which are provided on an "as is" basis only. Allianz Global Assistance does not warrant the accuracy, completeness, currency or reliability of any of the content or data found on this website, nor its suitability for your particular needs or objectives. Allianz Global Assistance does not warrant that this website, its servers or any e-mail sent from Allianz Global Assistance are free of viruses or other harmful components. Some territories do not allow the disclaimer of implied warranties, so to that extent, the foregoing disclaimer may not apply to you. In particular, in States and territories where it is prohibited, this disclaimer shall not in any way exclude or limit liability for personal injury or death arising from negligence, wilful misconduct or fraud. Certain legislation including the ACL may imply guarantees or warranties or impose obligations which cannot be excluded, restricted or modified except to a limited extent. These website Terms of Use must be read subject to any such statutory provisions. If such statutory provisions apply, to the extent to which Allianz Global Assistance are entitled to do so, the liability of each will be limited at their option to:

  • in the case of supply of goods, the replacement of the goods or supply of equivalent goods, the payment of the cost of replacing the goods or acquiring equivalent goods, the payment of the cost of having the goods repaired or the repair of the goods; and
  • in the case of services, the supply of the services again, or the payment of the cost of having the services performed again.

11. Limitation Of Liability

To the full extent permitted by law but subject to clause 10 and any non-excludable statutory rights, guarantees, or remedies available to you such as under the ACL, Allianz Global Assistance assumes no responsibility, and shall not be liable for, any damage to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in this website or your downloading of any materials, data, text, images, video or audio from the website.

Allianz Global Assistance shall not be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind or for any lost profits or lost savings, whether based in contract, tort (including negligence), equity, strict liability, statute or otherwise, which arises out of or is in any way connected with (i) any use of this website or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this website for purchasing goods or services), or (iii) performance or non-performance by Allianz Global Assistance, interruption, defect, computer viruses or other harmful components, or line or system failure; even if Allianz Global Assistance has been advised of the possibility of damages to such parties or any other party and regardless of Allianz Global Assistance’s knowledge thereof.

Some territories do not allow limitation of liability, so to that extent the foregoing limitation may not apply to you. If, notwithstanding the foregoing, Allianz Global Assistance should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this website or its content, to the full extent permitted by law the combined aggregate liability of Allianz Global Assistance shall in no event exceed the value of the goods and services purchased by you which are the subject of the dispute or $1,000.00, whichever is lower. Further, Allianz Global Assistance's liability to you in contract, tort, negligence, strict liability, under statute or otherwise will be reduced to the extent, if any, to which you contributed to the loss or damage. In its sole discretion, in addition to any other rights or remedies available to Allianz Global Assistance without any liability whatsoever, Allianz Global Assistance may, at any time and without notice, terminate or restrict your access to and/or of any component of this website.

12. Indemnification

You shall defend and indemnify the Allianz Global Assistance and its officers, directors, employees, agents and contractors from and against any claim, cause of action or demand, including without limitation reasonable legal and accounting fees, brought by or on your behalf in excess of the liability described herein or by third parties as a result of your use of this website.

13. Links

This website may contain links to other websites which are not maintained by Allianz Global Assistance and which are provided solely as a convenience to you and not as an endorsement of the contents of such other websites (whether express or implied) by Allianz Global Assistance. Their content has not been investigated or analysed by us, we do not endorse, control or approve such website and we do not warrant the adequacy, accuracy, reliability or completeness of any information on these websites. We do not provide any warranty for any aspect of those websites and expressly disclaim any liability for any and all of their content.

Similarly, other websites may link to this website. Any third parties that wish to establish links with this website should obtain the prior written consent of Allianz Global Assistance to do so and Allianz Global Assistance reserves the right to deny permission for any such links to the website. If Allianz Global Assistance gives its permission for any such links, Allianz Global Assistance is not under any obligation to establish reciprocal links with the third party.

14. Governing law & jurisdiction

These Terms of Use are subject to the laws of Queensland, Australia and any dispute relating to this website or to these Terms of Use must be brought before the courts of Queensland.

In the event that any provision of these terms is held to be unenforceable, the validity or enforceability of the remaining provisions will not be affected, and the unenforceable provision will be replaced with an enforceable provision that comes close to the intention underlying the unenforceable provision.

15. Legal Fees & Expenses

If Allianz Global Assistance or any its affiliates take any action to enforce these Terms of Use, such parties will be entitled to recover from you, and you agree to pay, all legal fees and expenses and any cost of litigation, in addition to any other relief, at law or in equity, to which such parties may be entitled.

16. Injunctive Relief

You acknowledge that a violation or attempted violation of any of the Terms of Use will cause such damage to Allianz Global Assistance as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, you agree that Allianz Global Assistance shall be entitled as a matter of right to an injunction (including a temporary injunction) issued by any court of competent jurisdiction, restraining such violation or attempted violation of these terms and conditions by you, or your affiliates, partners, agents or contractors as well as recover from you any and all costs and expenses sustained or incurred by Allianz Global Assistance in obtaining such an injunction, including, without limitation, all legal fees and expenses.

17. Termination

Allianz Global Assistance may terminate these Terms of Use and/or the provision of any of the products and services at any time for any reason, including any improper use of this site or your failure to comply with the Terms of Use. Such termination shall not affect any right to relief to which Allianz Global Assistance may be entitled, at law or in equity. Upon termination of the Terms of Use, all rights granted to you will terminate and revert to Allianz Global Assistance and its third party providers or distributors, as applicable.

18. Assignment

You may not assign, convey, subcontract or delegate your rights, duties or obligations hereunder.

19. Modification

Allianz Global Assistance may at any time modify any part of the website, including the products and services and the Terms of Use at its sole discretion without prior notice and your continued use of this website will be conditioned upon the terms and conditions in force at the time of your use. Allianz Global Assistance also reserves the right to deny any person access and use of the website at any time.

20. Additional Terms

Additional terms and conditions may apply to reservations, purchases of products and services and other uses of portions of this website, and you agree to abide by such other terms and conditions, including additional terms and conditions that apply in relation to specific products and services.

21. Severability

These Terms of Use shall be severable. In the event that any provision is determined to be unenforceable, illegal or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the enforceability, legality and validity of any other remaining provisions.

22. Headings

The headings used in these Terms of Use are included for convenience only and will not limit or otherwise affect the terms and conditions herein.

23. Entire Agreement

These Terms of Use, together with any terms and conditions incorporated herein or referred to herein constitute the entire agreement between us relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.

24. Communication with users

Allianz Global Assistance reserves the right to communicate with you regarding this website and your use of this website or any product or service purchased by you on this website.